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Hem and Hearth Privacy Policy

Effective Date: April 1, 2026

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At Hem & Hearth, we value the trust you place in our handmade, slow‑stitch kits and creative goods. Protecting your personal information is important to us. This Privacy Policy explains what information we collect, how we use it, and the choices you have when interacting with hemandhearth.com.

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1. Information We Collect

We collect information to process your orders, improve your experience, and support your interactions with our shop.

Information you provide directly

  • Name

  • Email address

  • Shipping and billing address

  • Payment information (processed securely by third‑party providers; we do not store full card numbers)

  • Order details

  • Messages sent through our contact forms or customer support channels

Information collected automatically

When you visit our website, we may automatically collect:

  • IP address

  • Browser type and device information

  • Pages viewed and time spent on the site

  • Cookies and similar tracking technologies

Information from third‑party partners

If you choose to connect through social media or use Shop Pay, PayPal, or other checkout services, those platforms may share limited information with us according to their privacy settings.

2. How We Use Your Information

We use your information to:

  • Process and fulfill orders

  • Communicate about your purchase, shipping updates, or customer support

  • Improve our website, products, and customer experience

  • Send optional marketing emails (only with your consent)

  • Prevent fraud and maintain site security

  • Comply with legal and tax obligations

We never sell your personal information.

3. Sharing Your Information

We only share your information with trusted service providers who help us operate our business, including:

  • Payment processors (Shopify Payments, PayPal, etc.)

  • Shipping carriers

  • Email and marketing platforms

  • Website hosting and analytics tools

These partners are only permitted to use your information as needed to perform their services.

4. Cookies & Tracking Technologies

Hem & Hearth uses cookies to:

  • Keep your cart items saved

  • Remember your preferences

  • Analyze site traffic and performance

You may disable cookies in your browser settings, but some features of the site may not function properly.

5. Your Rights

Depending on your location, you may have the right to:

  • Access the personal information we hold

  • Request corrections

  • Request deletion of your data

  • Opt out of marketing communications

  • Limit certain types of data processing

To make a request, email us at hemandhearth.com.

6. Data Retention

We retain your information only as long as necessary to:

  • Complete your orders

  • Maintain accurate business and tax records

  • Provide customer support

  • Meet legal requirements

7. Security

We use industry‑standard security measures to protect your information. While no online system is 100% secure, we take every reasonable step to safeguard your data.

8. Children’s Privacy

Hem & Hearth does not knowingly collect information from children under 13. If you believe a child has provided personal information, contact us and we will remove it promptly.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The “Effective Date” at the top will reflect the most recent version.

10. Contact Us

If you have questions about this Privacy Policy or your personal information, reach out anytime:

Hem & Hearth

Email: hemandhearth@gmail.com

Website: hemandhearth.com

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