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Refund Policy

Effective Date: April 1, 2026

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At Hem & Hearth, every kit is created with care, and we want you to feel confident and supported with every purchase. If something isn’t right, we’ll do our best to make it right. This Refund Policy explains what is eligible for return, how to request a refund, and what to expect during the process.

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1. Eligibility for Returns & Refunds

We accept returns and refund requests for:

  • Unused, unopened kits in their original condition

  • Incorrect or defective items

  • Damaged items (with photo documentation)

To be eligible, your request must be made within 14 days of delivery.

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*Items that cannot be returned

Because of the nature of our products, the following items are not eligible for return:

  • Opened or partially used kits

  • Digital downloads

  • Custom or personalized items

  • Sale or clearance items

  • Items damaged through misuse or normal wear

If you’re unsure whether your item qualifies, reach out — we’re happy to help.

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2. Damaged or Incorrect Items

If your order arrives damaged or you receive the wrong item:

  1. Email us within 3 days of delivery

  2. Include your order number and clear photos of the issue

  3. We will replace the item or issue a refund, depending on availability

We always want you to receive what you paid for.

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3. Return Process

To start a return:

  1. Email us at [your email] with your order number

  2. We will confirm eligibility and provide return instructions

  3. Once the item is received and inspected, we will notify you of approval or denial

 

*Return shipping

  • Customers are responsible for return shipping costs unless the item was damaged or incorrect

  • Original shipping charges are non‑refundable

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4. Refunds

Approved refunds are issued to your original payment method.

  • Please allow 5–10 business days for your bank or card issuer to process the refund

  • If you haven’t received your refund after this timeframe, contact your bank first, then reach out to us

 

5. Exchanges

We offer exchanges for:

  • Defective items

  • Incorrect items

  • Unopened kits (if the requested item is in stock)

If the item you want is unavailable, we will issue a refund instead.

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6. Lost or Delayed Packages

Once a package is accepted by the carrier, delivery is outside our control. However, we will help you file a claim or track down the package whenever possible.

Carrier delays, weather events, and holiday volume are not eligible for refunds.

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7. Contact Us

If you have questions about a return, refund, or exchange, we’re here to help.

Hem & Hearth Email: hemandhearth@gmail.com Website: hemandhearth.com

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