Shipping Policy

Effective Date: April 1, 2026

Thank you for supporting Hem & Hearth. Every kit is crafted with care, and we want your order to arrive safely and on time. This Shipping Policy explains how and when your items ship from our studio in Maynard, Arkansas.

Processing Times

Because many of our items are handmade or assembled to order:

Standard processing time: 3–7 business days
Seasonal or high‑volume periods: Processing may extend to 7–10 business days
Custom or specialty items may require additional time; any extended timelines will be noted in the product description.

Processing time does not include weekends or holidays.

Shipping Rates & Delivery Estimates

Shipping rates are calculated at checkout based on:

Your shipping address
Package weight and size
Carrier rates in real time

We currently ship using USPS, UPS, and other trusted carriers.

Estimated delivery times (after processing):

USPS First Class / Ground Advantage: 3–7 business days
USPS Priority Mail: 2–4 business days
UPS Ground: 3–5 business days

Delivery times are estimates and may vary due to carrier delays, weather, or seasonal volume.

Order Tracking

Once your order ships, you will receive an email with:

A tracking number
A link to follow your package’s progress

Tracking updates may take 24–48 hours to appear.

Shipping Locations

We currently ship to:

All U.S. states and territories
APO/FPO addresses
Select international destinations (where available at checkout)

International customers are responsible for any customs fees, duties, or taxes required by their country.

Incorrect Addresses

Please double‑check your shipping address at checkout. If an order is returned due to an incorrect or incomplete address:

We can reship it once the correct address is provided
Additional shipping charges may apply

Lost, Delayed, or Damaged Packages

Once a package is accepted by the carrier, delivery is outside our control. However, we will always help you navigate the issue.

Lost packages: Contact us and we will assist with a carrier claim
Delayed packages: Please allow additional time during holidays or weather events
Damaged items: Contact us within 3 days of delivery with photos of the damage so we can make it right

Email: hemandhearth@gmail.com

Local Pickup (If Offered)

If local pickup becomes available, instructions and pickup hours will be provided at checkout and in your confirmation email.

Questions?

We’re here to help. Contact us anytime at:

Hem & Hearth Email: hemandhearth@gmail.com Website: hemandhearth.com